Returns & Refund Policy
At Mayo Filipino Store, we strive to ensure the freshness of every item; however, due to the perishable nature of food, returns are only accepted for damaged or incorrect items within 24 hours of delivery. Please inspect your order upon arrival and contact our support team immediately to resolve any discrepancies.
Report the Issue
Contact our customer service team via email or phone within 24 hours of receiving your delivery to report damaged or incorrect food items.
Provide Documentation
Submit clear photographs of the product, the packaging, and your digital receipt to help our team verify the condition of the goods.
Review Process
Our quality assurance team will review your claim within 1-2 business days to determine eligibility for a refund or a replacement.
Resolution and Refund
Once approved, we will initiate a refund to your original payment method or arrange for a fresh replacement to be sent to your address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing