Frequently Asked Questions
Everything you need to know about shopping for your favorite Filipino treats at Mayo Filipino Store.
How do you ensure the freshness of perishable goods during shipping?
We use insulated packaging and cold gel packs for perishable items like longganisa and tocino. We also recommend selecting expedited shipping to ensure your items arrive in peak condition.
Do you ship Filipino groceries nationwide?
Yes, we ship across the country. Shipping rates and delivery times vary based on your location and the weight of your order, which will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error on our part, please contact us within 24 hours for a resolution.
Are the products authentic and imported from the Philippines?
Absolutely. We pride ourselves on sourcing authentic brands directly from the Philippines to provide you with the genuine taste of home.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.